SALES SUPPORT EXECUTIVE

Luzi (Malaysia) Sdn Bhd, a leading fragrance compound manufacturer with international operations, is seeking a highly motivated and experienced Sales Support Executive to join its team in Johor, Malaysia.

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Key Responsibilities

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• Plan, execute and lead the support of the sales and development processes

• To support the sales team and sale agents in coordinating all sorts of department related activities

• To ensure all customer requests to LUZI are met on time

• Maintains and drives respective KPI’s to measure and manage expected progress by delivering requests and services on time and improve constantly LUZI’s services to improve speed to market.

• Regularly update and maintain customer requests, projects, and doing the follow up in order the supporting teams meet the given deadlines.

• To receive first orders and ensure it is processed correctly at the customer service / logistic department

• To maintain and update the price list for clients and other customer, sales and logistic related master data

• Coordinate the customer requests such as sample orders, marketing material or R&D requests and projects.

• Generate and prepare sales reports on a monthly basis

• Sending special goods, marketing materials and special required documents via Fedex / DHL to customers or our headquarters

• Maintaining all relevant and important internal sales department documentation properly and liaising with other departments related to the internal sales processes such as Evaluaiton, QA, PAD, logistics and R&D.

• Works closely with QA on issues pertaining to customer complaints and ensure it is addressed

• Works closely with Evaluation, Marketing & PAD in fulfilling customer requirements and request.

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Further Additional Responsibilities will be an added advantage:

 

• Supports Marketing in Market intelligence, analysis, trend-spotting continuous monitor, analyses category movements, product launches, and the olfactive landscape in consumer products.

• Maintain and update the Customer Database correctly and in timely manner.

• Follows up with customers to make sure that they are satisfied with a particular product